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Returns Policy:
An intent to return an item must be notified to us within 15 days after receiving
your order by either email or telephone. Returns are accepted only in
the case of prior authorization. .
All products must be in perfect condition, unopened and in packaging.
You may also wish to exchange an item with another one of the same value.
Shipment cost cannot be refunded except in the case of the incorrect product
being sent the cost for re-sending an item is free.
We recommend purchasing insurance since we cannot be responsible for lost or
damaged returns. We cannot guarantee that your package will not be damaged upon
arrival to your address.
Any damaged or incomplete shipments must be reported within 48 hours of receipt
of the products. If a product arrives looking damaged then please immediately
file a claim with the carrier and save all original packing material for inspection.
Delivery of Goods:
All orders are processed within 48 hours (unless you have selected the payment
option Cheque/Money Order, whereby orders will be despated once payment has been
finalised). A confirmation email showing we have
received your order will be automatically sent to the email address you use
to log into this site once you have checked out.
If we are out of stock of an item you will be notified and given a delivery
date. If this is not satisfactory you will be given the option of cancelling
the order.
Shipping Quotes
All shipping is quoted after checkout. Please call or email us to find out shipping costs and complete your purchase.
Australia
All orders are despatched via Australia Post (Regular or Express)
Australian Postal service deliver within 3 - 5 working days for inner city
regions and up to 12 days for more remote areas. Please accept our apologies
should your order not be delivered within these time frames. We will track any
order that has been delayed and report back to you.
International
Please contact us for International Shipping
All orders are despatched via AusPost and are subject to their terms and conditions.
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